Dear Peter, 

Hope you're doing fine, first I would like to thank you for the Supervisory Skills Training, it was really something helpful, new and gave me a new ideas to improve my performance in leading my team and motivating them in a more better way, and how to deal with the expectations and customers priorities. And now my plan is to work with my team, to provide them with the opportunities to increase their knowledge and customer's satisfaction.

Thanks again and wish you always the best. 

Thanks & Regards
Mustafa Dafer, Shop Supervisor

Dear Peter;

Thank you for your wonderful tid bits of wisdom. I thoroughly enjoyed the workshop on Supervisory Skills and am looking forward to putting them into practice.

Take care,
Ariane Zalatan Personnel In-Charge

Hi Buddies
Good morning!

Just thought to put a short note to all of you. I would like to thank you all for those wonderful moments wherein we enjoyed, learned, laughed, acted, created , thought............. about lot of things which we normally do not do in our daily lives. It was a great experience and I look forward to meeting you all again!

Thanks and regards,
Jayaraj.K.K.
Institutional Sales Division

Hi everyone, and a very Good Morning!!!

It was indeed a very good training, and had a wonderful experience. I believe all enjoyed it and much as I did.

Good Luck to you all … and hope to see you all again ……..someday !!

Best Regards,
Heartline Misquith, Purchase Administrator

Dear All,

I will not forget this experience, it was truly interested & useful, I was telling my manager today that I have lots of energy & new ideas to be implemented at the earliest.

Big thanks to Peter & Thanks again for all of you I hope we will get a DVD copy of our training J

Take care all & good luck in your role,
Regards, Ghenwa

Dear Peter,

I have the pleasure to send you the final report for Supervisory Skills session that took place in October 2008. I will be glad to have you on the phone to explain to you the different meanings of figures and colors. The results are very good after 120 days of implementation. Let us continue this way.

Call me whenever you feel like to discuss the results.
Best regards
Joe

Dear Peter,

Yes they are working effectively as a team!
I really thank you for the program as it was a success and looking forward to seeing you in Nov.

Regards,
Ahmad

Dear Dream Team - Peter, Maha & Marcelle:

I just wanted to express my thanks to all the effort that you've put in to making Mahara such a massive success, the kids have learnt so much from you, and so have I.

Keep up the great work and looking forward to the next project.

Cheers
Tariq

Please find attached the summary reports for the last 2 Negotiation and Selling skills - apologies for the delay.

I think the main points are:

• The performance of the AM's improved in this program compared to previous programs
• The performance of the Trainer was again recognized as being excellent - we should look at utilizing his skills in future programs
• The program was a success and has added value by improving the skills and behavior of your AM's

Hope this helps - if you have any queries please let me know
Regards,
Ian Davies, QTEL

Excellent training - so far the best interactive training I got from QTEL.

Thanks & regards, 
Wilbur Francis G. Halog

Dear Peter,

Thanks a lot for the CD Rom received yesterday and I really enjoyed it. I believe that's a very good way of taking very good memories forward.
Once again thanks a lot for all what you've shared.

Kind Regards
Farwin Muhammed. Senior Account Manager

Peter and Maha, 

thanks very much for this report which I have read. Ehab will now review and come up with an action plan.

I would like to thank you both for your efforts on this. Would it be possible for you to come to our offices in Emaar Square and give me a full debrief and have lunch with me?

I would like to thank you for the work you have done which will be of significant benefit to our company going forward.

Thanks
David R. Hunt
Managing Director | SABB Takaful Co.

Negotiation skills

Remember, in business you get what you negotiate, not necessarily what you deserve. Delegates who have attended in the past say:

"I am at London Bridge on the way home after an offsite. I trust you are well, all well here should have one million in fees soon"

"As a result of attending the Advanced Negotiating Skills I have conducted deals where I have implemented the skills. I have been issuing guarantees and taking management fees. The best part of this was these fees came with the clients' approval not by forcing it on them"

"Overall saving for this year assuming that we add new members will be AED680000 and saving if we don't add the new members will be AED300000."

"Used lots of the tools, silence, the word "no" lots of things, today I am being called the deal daddy, thanks for your knowledge"

"Ta Peter, it's all good stuff, I have been applying what I learned. On a trust negotiation we settled at 0.182 bps which is a totally off the wall figure."

"This is a very small note to thank you for the excellent conduct of the course. The wealth of knowledge we all gathered cannot be measured in terms of monetary value alone."

"I think that I managed to save my company a minimum of USD5000 on one deal"

"In monetary terms we are talking about improving final net return from USD7500 to USD 15200, on one deal. Thank you for the negotiating skills you taught us"

"Guess what? I made USD35000 from one transaction!"

"The main reason that made me close the deal as a win is the result of what I have learned through attending the Negotiation Skills course."

This programme will pay for itself time and time again when delegates put into practice the techniques they learn!